Jimmy Crystal Sunglasses and More Repair and Return Policy Repairs and Guarantee Jimmy Crystal Sunglasses and more only carry the highest quality merchandise and stand behind all of our products. Except for Special Orders, we offer a 10 day full replacement guarantee on all Products ordered on our online store. Many of our products are handmade and will vary in color and brilliance. Each Artist will carry different warranties. Please refer to the policies below for our items. For additional details or questions about a particular item please email us at help@JimmyCrystalSunglasses.com 1. We offer life-time crystal repair on all Jimmy Crystal items. If any of the crystals fall off any Jimmy Crystal item we will repair them. 2. Hats and Handbags are unique and are handmade. They could vary slightly in color and design which makes them Unique. These items could take up to 8 weeks to be replaced. Please be patient for these one of a kind items.3. Leather wallets and leather accessories fall under our standard return policy. No warranty or repair available on these items. Please do not ship items for repair without obtaining a repair authorization number. One can be obtained by sending a request to Help@JimmyCrystalSunglasses.com Jimmy Crystal Sunglasses and More Return Policy: If your order is damaged in materials and/or workmanship you may return it within 10 days in new condition and in its original packaging for replacement. Excludes original and return shipping charges. **Applies to domestic US purchases only. Except for Special Order items, refunds for reasons that do not pertain to materials or craftsmanship can be returned within 10 business days of the shipping date and will be credited in the same form as the original payment type less a 10% restocking charge. Items must be in the original packaging in new condition with all tags still on the merchandise. Refunds for items returned more than 10 business days but less than 30 days after the shipping date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, shipping and handling charges apply. Please mail your package in a prepaid, insured, traceable method. Jimmy Crystal Sunglasses and More is not responsible for items not received and shipped untraceable. For details please email us at: help@JimmyCrystalSunglasses.com Please do not return items without obtaining a return authorization number. One can be obtained by sending a request to help@JimmyCrystalSunglasses.com Shipping policies: Jimmy Crystal Sunglasses and More offers $4.99 SHIPPING for all orders shipped inside the USA unless otherwise noted. You can trust that your order will be quickly processed and safely delivered. All orders are handmade and could take up to 4 weeks on special orders or merchandise out of stock. If you need your order to be rushed, please contact us. Phone: 678-835-7201 Email: Help@JimmycrystalCrystalSunglasses.com We do not offer international shipping or orders.